SchoolMessenger Communicate

SchoolMessenger is a web-based product that makes automated attendance, emergency, and lunch balance calls to parents. Information for the calls is kept updated through a download or data extract.
Districts can opt to use the product as a complete automated calling system, sending phone calls, text messages or surveys, and offering an automated attendant to accept responses.
Ability to extract required data from the student management system.

District agrees to:

1. Ensure at least two (2) district employees participate in initial training, with at least one of them having access to and knowledge of the student management system and attendance procedures.
2. Record messages, determine calling dates and times, print reports, etc.
3. Install telephone and network drops.
4. Provide vendor with electronic access to student/staff contact data in a readable and suitable format. Updating and maintaining the accuracy of such data is the sole responsibility of the district.
5. Give permission to vendor to transmit via telephone and e-mail notice any voice message created by the district using the service to all telephone numbers and e-mail addresses provided by district.

WNYRIC agrees to:

1. Train users and provide detailed instructions and documentation.
2. Provide telephone and on-site support.
3. Provide a means for purchasing necessary licenses.
4. The RIC assists the district in providing to vendor student/staff contact data from the district's student and staff software management systems.
5. Serve as liaison between the district and the vendor.
6. Maintain strict confidentiality.

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat by clicking here. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.

Cost

As described

Status

Existing

Contacts


Scott Michienzi

(716) 821-7180

smichienzi@e1b.org