MS Exchange

MS Exchange is electronic mail with calendaring/scheduling. This service supports MS Exchange email, including the Regional Directory and spam filtering for all mailboxes. Mail servers can be hosted in-district or hosted by the WNYRIC. Mailbox User Administration is an optional service.

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Planning and assistance for version upgrades are part of the base service, a project will determine final costs. Technical team will advise on system backup and anti-virus protection for an MS Exchange environment, but solutions are not included in service.

  1. District LAN, WNYRIC connectivity
  2. Virtual or physical servers, either in-district or hosted by WNYRIC
  3. District-owned email domain (i.e.:
  4. Encryption certificates
  5. Exchange and related licensing
  1. Provide district staff to plan implementation and determine the district’s authorization of users for accounts
  2. Name a district primary and secondary contact for service
  3. Name district’s email administrator
  4. Promptly notify Email Service team of a change in contact person
  5. Maintain email accounts for district (adds/deletes/changes)
  6. Schedule server install/setup and technical training (if server in-district)
  7. Ensure functional backup/restore of in-district email servers, including backup and restore procedures
  8. Renew email domains for servers (i.e.:
  9. Renew encryption certificates as required
  10. Renew Exchange and related licensing
  11. Monitor server as trained, including mailbox maintenance
  12. Maintain anti-virus and backup software and schedule
  13. Install email client software on machines and devices
  14. Support district staff (end users) for client and web access
  15. Contact WNYRIC Service Desk for technical support
  16. Promptly report any system difficulties or problems to the WNYRIC to maintain quality service
  17. Properly identify accounts for billing and other administrative purposes
  18. Provide access to MS Exchange Administration for support purposes
  19. Provide accurate counts of mailboxes for service support
  20. Obtain anti-virus software compatible with MS Exchange and Outlook, if desired
  1. Schedule and facilitate planning as district requests
  2. Configure and setup MS Exchange servers
  3. Test the deployed email server environment
  4. Train district system administrator on basics, including backup and restore procedures
  5. Provide training and documentation for both end users and system administrator/technician upon request
  6. Provide support by phone, email, and screen sharing for technical issues
  7. Work with vendor support if needed
  8. Update WNYRIC website with service information and documentation
  9. Provide spam filtering for Exchange solution
  10. Provide Regional Directory, if desired
  11. Troubleshoot server issues
  12. User restores, upon request
  13. Support of district email administrator
  14. Advise on anti-virus and anti-spam needs

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780, by email at, or via live chat by clicking here. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.


As described