MS Exchange

MS Exchange is electronic mail with calendaring/scheduling. This service supports MS Exchange email, including the Regional Directory and spam filtering for all mailboxes. Mail servers can be hosted in district or hosted at the RIC. Mailbox User Administration is an optional service.

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Base support includes spam filtering, support via phone and email, up to four hours of MS Exchange end user training and communication with vendor for technical support when needed. Initial system administration training and basic user documentation are available upon request. Planning and assistance for version upgrades are part of the base service, a project will determine final costs. Technical team will advise on system backup and anti-virus protection for an MS Exchange environment, but solutions are not included in service.
  1. District LAN and connectivity to WNYRIC
  2. Server meeting specifications for version of MS Exchange desired (either in district or hosted at WNYRIC)

  1. Provide district staff to plan implementation and determine the districts authorization of users for accounts
  2. Name a district primary/secondary contact for service (any change in contact person should be communicated to the Messaging Services team)
  3. Maintain e-mail accounts for district (adds/deletes/changes)
  4. Schedule server install/setup and technical training (if server onsite); includes back-up and restore procedures
  5. Monitor server as trained, including mailbox maintenance
  6. Maintain anti-virus and back-up software and schedules
  7. Support district staff for client/web access
  8. Contact WNYRIC Service Desk (716) 821-7171 for technical support
  9. Report any system difficulties/problems to the WNYRIC for prompt resolution to maintain quality service
  10. Provide access to MS Exchange Administration for support purposes
  11. Provide counts of mailboxes for service support

  1. Schedule and facilitate planning as district requests
  2. Configure server(s) and detail the project narrative if a project is involved
  3. Install/test hardware, train district system administrator on basics, including back-up and restore procedures
  4. Provide training and documentation for both end users and system administrator/technician upon request
  5. Provide support by phone and email, for both technical (server, client) and application issues, including vendor support when needed
  6. Update WNYRIC web site with service information and documentation

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780, by email at, or via live chat by clicking here. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.


As described