Monthly Summary for February 2014
Total problems 2200
1106 of technical inquiries were resolved by initial contact to the WNYRIC Service Desk
First Call Resolution (FCR)
With improved responsiveness to our customer needs, the service desk is positioned to provide quick and efficient delivery of services and processes.
Contact us at :
Monday-Friday, 7:00 a.m. - 4:30 p.m.
From 4:30 p.m. through 5:00 a.m., a representative will be able to assist you with emergency situations. During off-hours and holidays, a caller will receive important information as to coverage and available staff. This upgrade reflects our continuous goal of providing the best services and processes to meet our customer needs.
By placing one call to the WNYRIC Service Desk, you can be assured a resolution!