Locations

WNYRIC Main Office
Erie 1 BOCES
355 Harlem Road
West Seneca, NY 14224

Our Offices
BOCES We Serve
RICS Across NYS

Service Desk
Monthly Summary for July 2014
Total Problems 2605
1068 of Technical Inquiries
Were Resolved by
Initial Contact to the WNYRIC Service Desk
First Call Resolution (FCR) 

With improved responsiveness to our customer needs, the service desk is positioned to provide quick and efficient delivery of services and processes.

Contact us at :

Hours:
Monday-Friday, 7:00 a.m. - 4:30 p.m.
From 4:30 p.m. through 5:00 a.m., a representative will be able to assist you with emergency situations. During off-hours and holidays, a caller will receive important information as to coverage and available staff. This upgrade reflects our continuous goal of providing the best services and processes to meet our customer needs. 

By placing one call to the WNYRIC Service Desk, you can be assured a resolution!    

                

We support
  •  Workstation/Printer Problems
  • Warranty management
  • E-mail Questions
  • Passwords
  • Internet Connectivity
  • Network Troubleshooting
  • Application Issues
  • Equipment Service Calls
  • Service Maintenance Agreements

  • VoIP troubleshooting and device management
  • VPN accounts

  • Wireless device management

  • Firewall log review, adjustments

  • Configuration backup files of communications hardware

 

Interact with us

 
 
Live chat is available
7 a.m. - 4:30 p.m. 

 
 Live Chat     

 



Create a work order
from the service desk

Click here