WNYRIC Main Office
Erie 1 BOCES
355 Harlem Road
West Seneca, NY 14224

Our Offices
BOCES We Serve

Service Desk

With improved responsiveness to our customer needs, the service desk is positioned to provide quick and efficient delivery of services and processes.

Contact us at :

Monday-Friday, 7:00 a.m. - 4:30 p.m.
From 4:30 p.m. through 5:00 a.m., a representative will be able to assist you with emergency situations. During off-hours and holidays, a caller will receive important information as to coverage and available staff. This upgrade reflects our continuous goal of providing the best services and processes to meet our customer needs. 

By placing one call to the WNYRIC Service Desk, you can be assured a resolution!    


We support
  • Workstation/Printer Problems
  • Warranty management
  • E-mail Questions
  • Passwords
  • Internet Connectivity
  • Network Troubleshooting
  • Application Issues
  • Equipment Service Calls
  • Service Maintenance Agreements

  • VoIP troubleshooting and device management
  • VPN accounts

  • Wireless device management

  • Firewall log review, adjustments

  • Configuration backup files of communications hardware


Interact with us

Live chat is available
7 a.m. - 4:30 p.m. 

 Live Chat 


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