Locations

WNYRIC Main Office
Erie 1 BOCES
355 Harlem Road
West Seneca, NY 14224

Our Offices
BOCES We Serve
RICS Across NYS

Service Desk

With improved responsiveness to our customer needs, the service desk is positioned to provide quick and efficient delivery of services and processes.

Contact us at :

Hours:
Monday-Friday, 7:00 a.m. - 4:30 p.m.
A representative will be available from 4:30 p.m. through 11:00 p.m to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.

By placing one call to the WNYRIC Service Desk, you can be assured a resolution!    

                

We support
  • Workstation/Printer Problems
  • Warranty management
  • E-mail Questions
  • Passwords
  • Internet Connectivity
  • Network Troubleshooting
  • Application Issues
  • Equipment Service Calls
  • Service Maintenance Agreements

  • VoIP troubleshooting and device management
  • VPN accounts

  • Wireless device management

  • Firewall log review, adjustments

  • Configuration backup files of communications hardware

 

Interact with us

 
 
Live chat is available
7 a.m. - 4:30 p.m. 

 
 Live Chat 

 

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