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WNYRIC Main Office
Erie 1 BOCES
355 Harlem Road
West Seneca, NY 14224

Our Offices
BOCES We Serve

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Service Desk

With improved responsiveness to our customer needs, the service desk is positioned to provide quick and efficient delivery of services and processes.

Contact us at :

Monday-Friday, 7:00 a.m. - 4:30 p.m.
A representative will be available from 4:30 p.m. through 11:00 p.m to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.

By placing one call to the WNYRIC Service Desk, you can be assured a resolution!    


We support
  • Workstation/Printer Problems
  • Warranty management
  • E-mail Questions
  • Passwords
  • Internet Connectivity
  • Network Troubleshooting
  • Application Issues
  • Equipment Service Calls
  • Service Maintenance Agreements

  • VoIP troubleshooting and device management    
  • Wireless device management

  • Configuration backup files of communications hardware


Interact with us

Live chat is available
7 a.m. - 4:30 p.m. 

 Live Chat 



  Work Order Ticketing System

Click Here to Open a Service Ticket